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M/S G.B.  SINGH

Effective Date: September 1, 2025

At GBS Retail (operated by G.B. Singh, Chaibasa, Jharkhand, India), accessible from https://www.gbsretail.in, we are committed to protecting the privacy and personal information of our users. This Privacy Policy describes how we collect, use, store, and disclose your personal data when you visit our website, create an account, or make a purchase.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

Privacy Policy

We collect the following types of information:

Personal Information (provided by you):
- Full name
- Email address
- Phone/mobile number
- Shipping and billing address
- Payment information (processed securely via PhonePe payment gateway; we do not store card/UPI details)

Automatically Collected Information:
- IP address
- Browser type and version
- Device information (operating system, screen resolution)
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies

Information We Collect

We use your personal information for the following purposes:

- To process and fulfill your orders, including shipping and delivery
- To communicate order confirmations, shipping updates, and customer support responses
- To process payments securely through our payment gateway partner (PhonePe)
- To personalize your shopping experience and recommend relevant products
- To improve our website functionality, content, and user experience
- To send promotional emails and offers (only with your consent; you may unsubscribe at any time)
- To detect and prevent fraud, unauthorized access, and other illegal activities
- To comply with applicable laws, regulations, and legal obligations

How We Use Your Information

All payment transactions on GBS Retail are processed through PhonePe, a PCI-DSS compliant payment gateway. We do not collect, store, or have access to your complete credit/debit card numbers, UPI PINs, or banking credentials.

PhonePe uses industry-standard encryption (256-bit SSL/TLS) to ensure all payment data is transmitted securely. For more information on PhonePe's security practices, please refer to PhonePe's Privacy Policy at https://www.phonepe.com/privacy-policy.

Payment Data Security

We use cookies and similar technologies to:

- Remember your preferences and login sessions
- Analyze website traffic and usage patterns
- Deliver targeted advertisements (via third-party partners)

You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionalities.

Types of cookies we use:
- Essential Cookies: Required for website functionality (cart, login sessions)
- Analytics Cookies: Help us understand user behavior (Google Analytics)
- Marketing Cookies: Used for relevant advertising

Cookies and Tracking Technologies

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

- Payment Gateway Partners (PhonePe): To process transactions securely
- Shipping and Logistics Partners: To deliver your orders (name, address, phone number)
- Legal Authorities: When required by law, court order, or government regulation
- Service Providers: Third-party tools for analytics, email communication, and website hosting (bound by confidentiality agreements)

All third-party service providers are contractually obligated to protect your data and use it solely for the purposes specified.

Data Sharing and Disclosure

We retain your personal information for as long as necessary to:

- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements

You may request deletion of your account and associated data by contacting us at info@gbsretail.in. Please note that certain data may be retained for legal compliance purposes even after account deletion.

Data Retention

Under applicable data protection laws, you have the following rights:

- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal obligations)
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request your data in a structured, machine-readable format
- Right to Object: Object to processing of your data for direct marketing purposes
- Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise any of these rights, please contact us at info@gbsretail.in. We will respond within 30 days of receiving your request.

Your Rights

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information immediately.

Children's Privacy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we protect your information.

Changes to This Privacy Policy

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

GBS Retail (G.B. Singh)
Address: Jain Market, Sadar Bazaar, Chaibasa, West Singhbhum, Jharkhand 833201, India
Email: info@gbsretail.in
Phone: +91 9431397785
Website: https://www.gbsretail.in

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M/S G.B. SINGH