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M/S G.B.  SINGH

Effective Date: September 1, 2025

At GBS Retail, we are committed to delivering your orders promptly, safely, and in perfect condition. This Shipping & Delivery Policy outlines our shipping procedures, delivery timelines, and related information.

Shipping & Delivery Policy

- All orders are processed within 1-2 business days (Monday to Saturday, excluding public holidays) after payment confirmation.
- You will receive an order confirmation email with your order details immediately after placing your order.
- Once your order is dispatched, you will receive a shipping confirmation email with tracking details.

Order Processing

We ship across India using trusted courier partners to ensure safe and timely delivery.

Domestic Shipping:
- Standard Delivery: 5-7 business days
- Express Delivery: 2-4 business days (where available)

Delivery timelines are estimated and may vary depending on:
- Your delivery location (metro vs. remote areas)
- Courier partner operations and availability
- Weather conditions or unforeseen circumstances
- Public holidays or festive seasons

Shipping Methods & Delivery Timelines

- Free shipping is available on orders above a specified minimum value (as displayed during checkout).
- For orders below the free shipping threshold, shipping charges will be calculated and displayed at checkout based on your delivery location and order weight/size.
- Additional charges may apply for remote or hard-to-reach locations.

Shipping Charges

Once your order is shipped, you can track it using:
- The tracking link provided in the shipping confirmation email
- Your account dashboard under "My Orders" on our website
- Contacting our customer support team at info@gbsretail.in

Order Tracking

- Our courier partners will attempt delivery up to 2-3 times at the provided shipping address.
- If delivery fails due to incorrect address, recipient unavailability, or refusal to accept, the package will be returned to us.
- In case of a return due to failed delivery, the customer will be contacted for re-shipment (additional shipping charges may apply).

Delivery Attempt & Failed Delivery

- Please inspect your package upon delivery. If the package appears damaged or tampered with, please refuse delivery or note the damage on the delivery receipt.
- Report any damaged or missing items within 24 hours of delivery by emailing info@gbsretail.in with your order number and photos of the damage.
- We will arrange a replacement or refund as per our Return & Refund Policy.

Damaged or Missing Items

For any shipping or delivery queries, please reach out to us:

Email: info@gbsretail.in
Phone: +91 9431397785
Business Hours: Monday to Saturday, 10:00 AM - 8:00 PM IST

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M/S G.B. SINGH