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M/S G.B.  SINGH

Effective Date: September 1, 2025

At GBS Retail, customer satisfaction is our priority. This policy outlines the terms and conditions for returns, refunds, and cancellations of orders placed on our website https://www.gbsretail.in.

Return, Refund & Cancellation Policy

- Orders can be cancelled before they are shipped by contacting us at info@gbsretail.in with your Order ID and registered email address.
- Once an order has been shipped, it cannot be cancelled. You may initiate a return after receiving the product (subject to the return policy below).
- Upon successful cancellation, a full refund will be processed within 5-7 business days to the original payment method.

Cancellation Policy

We accept returns under the following conditions:

Eligibility:
- Return requests must be initiated within 7 days of receiving the product.
- The product must be unused, unworn, and in its original condition with all tags, labels, and packaging intact.
- The product must be returned with the original invoice/receipt.

Non-Returnable Items:
- Products that have been used, altered, or damaged by the customer
- Customized or personalized products
- Products purchased during clearance sales (unless defective)
- Intimate or sanitary goods

How to Initiate a Return:
- Log in to your account on https://www.gbsretail.in and navigate to "My Orders"
- Select the order and click "Request Return"
- Alternatively, email us at info@gbsretail.in with your Order ID, product details, and reason for return

Return Policy

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

Approved Refunds:
- Refunds will be processed within 7-10 business days to the original payment method (UPI, credit/debit card, net banking, or wallet via PhonePe).
- The refund amount will be credited to the same account/method used during the original purchase.

Partial Refunds:
- If the product is returned in a condition that does not meet our return criteria, a partial refund may be issued after deducting applicable charges.

Shipping Charges:
- Original shipping charges (if any) are non-refundable.
- Return shipping charges will be borne by the customer unless the return is due to a defective or incorrect product.

Refund Policy

- We offer exchanges for products that are defective, damaged during transit, or incorrectly shipped.
- Exchange requests must be initiated within 7 days of receiving the product.
- Report defects or damages within 24 hours of delivery with photographs emailed to info@gbsretail.in.
- Once the returned item is received and inspected, we will ship the replacement product within 5-7 business days.

Exchange Policy

If you receive a defective or incorrect product:
- Contact us within 24 hours of delivery at info@gbsretail.in with photos of the product and packaging.
- We will arrange a free return pickup and send a replacement or process a full refund (including shipping charges) based on your preference.

Defective or Incorrect Products

For any return, refund, or cancellation queries:

GBS Retail (G.B. Singh)
Email: info@gbsretail.in
Phone: +91 9431397785
Address: Jain Market, Sadar Bazaar, Chaibasa, West Singhbhum, Jharkhand 833201, India
Business Hours: Monday to Saturday, 10:00 AM - 8:00 PM IST

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M/S G.B. SINGH